Back Orders
At Evolutions we use a real time stock control system that deducts stock as it is sold. In the rare event that an item is out of stock we will notify you by email and offer alternatives, an estimated delivery time or to cancel the order. We will keep you updated via email and your login area that is accessed via our secure server. You will always be contacted with the option to cancel your order if you would rather not wait.
Short Deliveries
You should check your delivery on arrival and notify us within 48 hours if there is an issue with the delivery. Please email irrigation@evolutionsdevelopments.com or call on 01494 718596
Guarantee
All our products come with a 12 month fair use warranty unless manufacturers warranties exceed this period
If the item is faulty and within our 30 day main warranty period then we will collect the item from you and exchange it for a new item. If the item is found to be faulty outside of this period then you would have to return the item to us and we will exchange it for you. We operate a fair use warranty and claims are assessed based on wear and use. Please contact us via email before returning the item to us so that we can email a guide to you which will explain how the item should be returned
Returns Policy
If for any reason you are dissatisfied with your purchase you may return it for either a refund or exchange within 30 days of receipt. The product must be returned in perfect condition and should include the original packaging. Refunds will be made back on to the card that was used when the order was placed. Postage is not refundable.
Returns outside of the 30 day period will be subject to a 18% handling charge and must be confirmed by email before the item is returned. The product must be in perfect condition and should include the original packaging. The adjustment will be made to the original card that was used and will be made at the time of exchange or refund. This excludes the extended Christmas returns period
Returns costs are at your expense unless on the rare event the item is faulty and inside the 30 day warranty period .
In the rare event that your purchase is incorrect, damaged or faulty we will arrange a collection from you free of charge providing it is within the 30 day warranty period. Returns under warranty but outside of the 30 days will be at the buyers cost. Please follow the instructions below, completing the returns form and please make sure that the items you are returning to us were purchased from us before returning. Notification must be made within 48 Hours of receipt of the parcel details should be sent by email to sales@earth-systems.co.uk .
Can you please return the item in adequate packaging for transportation.
Please include your full name and address, contact telephone number along with your order number and the details of the exchange or refund. Once we receive it back to the warehouse we will take care of the rest and send over conformation via email.
Lost Parcels
Items shipped via Royal Mail cannot be tracked. As such no claim can be raised until 21 working days after dispatch. For guaranteed deliveries you should select Next Day Tracked
